FAQs

Q?

I am unable to send or receive email?

A.

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting your Internet Service Provider.

Q?

I can’t connect to my network drive anymore?

A.

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

Q?

What is the difference between HTTP and HTTPS?

A.

Hypertext Transfer Protocol (HTTP) functions as a request-response protocol in the client-server computing model. A web browser, for example, may be the client and an application running on a computer hosting a web site may be the server. The client submits an HTTP request message to the server. The server, which provides resources such as HTML files and other content, or performs other functions on behalf of the client, returns a response message to the client. The response contains completion status information about the request and may also contain requested content in its message body.

Hypertext Transfer Protocol Secure (HTTPS) is a communications protocol for secure communication over a computer network, with especially wide deployment on the Internet. Technically, it is not a protocol in and of itself; rather, it is the result of simply layering the Hypertext Transfer Protocol (HTTP) on top of the SSL/TLS protocol, thus adding the security capabilities of SSL/TLS to standard HTTP communications.

Q?

What is the difference between Microsoft Office and Microsoft Windows?

A.

Microsoft Office
This software suite entails Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Publisher, Microsoft Powerpoint, Microsoft One Note

Microsoft Windows
This is the operating system e.g. Windows XP, Windows Vista, Windows 7